The customer is entitled to cancel his order, as long as the products are available in our warehouse and have not been shipped. In this case the order cancellation request is carried out without any charge after the customer informed the company ZAIRA in writing, and has requested a refund of the money. In the case of products that are not available in our warehouse and the shipping process has begun from the factory, canceled orders will not be accepted.


Our company is a retail store and warehouses and shippings are handled from our storage areas. We ship to all areas within Europe:

• Within 3-7 working days from the order confirmation when products are available in our warehouse.
• Within 8 to 14 weeks from the order confirmation if products have to be constructed.

Transport/shipping costs are included in the product price, and concern shipping up to our Athens shipping partner, subsequent transport costs are borne by the customer and is variable depending on the volume of product and the area of where the order will be shipped.